Synkroot ("we", "us", or "our") operates Synkroot ChatPilot ("ChatPilot"), a SaaS platform for CRM, business messaging, automation, AI and customer communication.
1. Information We Collect
We may collect name, email address, phone number, business details, account credentials, subscription information and preferences. ChatPilot may also process customer names, phone numbers, messages, conversations, images, videos, audio, documents, locations, tags, notes and other information provided through the platform or connected services. We may collect technical information such as IP address, browser, device information, login activity, usage data and system logs.
2. How We Use Information
We use information to provide and operate ChatPilot, authenticate users, manage accounts, process messages, provide CRM and automation features, provide AI functionality, process subscriptions and payments, provide support, maintain security, prevent abuse, improve services and comply with applicable law.
3. Third-Party Services
ChatPilot may integrate with WhatsApp, Meta, Instagram, Facebook Messenger, Telegram, Google and other services. Information may be exchanged with connected services according to the permissions authorized by the customer and applicable third-party policies.
4. Customer Data
Businesses using ChatPilot are responsible for obtaining the necessary rights, permissions and lawful basis to collect and process their customers' information. Synkroot processes customer data as necessary to provide and secure ChatPilot.
5. AI
ChatPilot may process conversation and customer-provided information to provide AI responses, lead qualification, conversation analysis and automation. Customers are responsible for using AI features appropriately and lawfully.
6. Security
We use reasonable technical and organizational safeguards, including access controls, authentication, secure infrastructure, monitoring and encryption where appropriate.
7. Retention
Information is retained only as reasonably necessary to provide services, maintain security, meet contractual requirements and comply with applicable law.
8. Rights
Subject to applicable law, individuals may request access, correction, deletion or other available rights regarding their personal information.
9. Changes
We may update this Privacy Policy from time to time. The latest version will be published on our website.
