Synkroot Auto Responder (BOT) service enables businesses to automate responses to customer inquiries on WhatsApp. This service is designed to enhance customer engagement, provide instant support, and streamline communication.

 

1. Key Features

 

• Automated Responses: Set up automatic replies to common customer queries.

 

• Chatbot Integration: Create advanced chatbots to handle complex interactions.

 

• Personalization: Customize responses based on user inputs and data.

 

• Workflow Automation: Define workflows to guide conversations and provide relevant information.

 

• 24/7 Availability: Ensure continuous customer support without human intervention.

 

 

2. Setting Up the Service

 

1. Account Creation

 

• Register and log in to your Synkroot account.

 

• Obtain an API key for authentication.

 

2. Bot Configuration:

 

• Access the Synkroot dashboard to configure your bot.

 

• Define triggers, responses, and workflows for your bot.

 

 

3. Template Management:

 

• Create message templates for automated responses.

 

• Submit templates for WhatsApp approval if necessary.

 

3. Monitoring and Managing Bots

 

• Dashboard: Use the Synkroot dashboard to monitor bot interactions and performance.

 

• Analytics: Access analytics to understand customer interactions and improve bot responses.

 

• Adjustments: Modify bot configurations and workflows based on user feedback and interaction data.

 

 

4. Best Practices

 

• User Experience: Design bots to provide clear, helpful, and concise responses.

 

• Testing: Regularly test bot interactions to ensure they work as intended.

 

• Compliance: Ensure bots adhere to WhatsApp’s policies and provide appropriate disclaimers to users.

 

 

For more specific details and technical guidelines, refer to Synkroot’s official documentation and support resources. If you have any further questions or need help with specific use cases, feel free to ask!